GLOSSARY
Cloud Computing Glossary
Your comprehensive guide to cloud infrastructure, DevOps, and platform engineering terminology.
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1 TERM
Service Level Agreement
A Service Level Agreement (SLA) is a contractual commitment between a cloud provider and customer that guarantees specific service availability, typically expressed as an uptime percentage such as 99.9% or 99.99%, with remedies like service credits if the provider fails to meet those commitments.
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